About Hendra's
Welcome
The team at Hendra’s welcome and thank you for visiting our site and supporting our independent, high-street company. We are committed to doing our bit to keep the high street buzzing, with our skincare and wellbeing store along with our hair, beauty and therapy studios.
Online
Now, our online store will not only enable us to share all our wonderful products with more of you, but your online purchases are supporting our high street. So, when you are lucky enough to visit our lovely Truro in Cornwall, you will find independent stores thriving and waiting for you.
Keep in touch
Your purchases will be selected and packed by our dedicated store team members, so if you have any questions, please leave a message in the order notes and we will ensure you get the right product and information you need. If we feel what you have ordered may not be right for you, don’t worry, we will call you (if you have permitted us) and discuss it with you. We put people above automation.
Cancellation and No Show Policy
Last minute cancellations and failure to attend clients have a massive detrimental effect on service businesses. Please call us with at least 36 hours notice if you need to cancel your appointment. We will be obliged to take a 10% non-returnable deposit for future treatments from clients who fail to attend without notice.
Intimate waxing
Your wellbeing is our priority. You therapist will always wear a mask and gloves and discuss any potential issues prior to commencing your treatment. Please check the intimate waxing chart to ensure you book the correct treatment.
Allergy Testing
We are obliged to annually test any hair colour, hair chemical, skin dye and skin adhesive on your skin at least 24 hours prior to your treatment. This is for your safety and is in line with product manufacturing guidelines. If getting to us is problematic please let our reception know, or add postal patch test to your booking, there will be an additional charge of £3. Thank you for you co-operation.
Covid-19 & Virus Precautions
We continue to ensure our areas are clean and surfaces are wiped regularly. If you have Covid or Flu like symptoms, please call and rearrange your appointment. If you have been in contact with others who are currently unwell or you have a weakened immune system, please let our team members know and we will ensure masks and gloves are worn during your treatment. This protects you, our team and other vulnerable clients. Thank you.
Medical Conditions
Please tell your stylist or therapist of any medical or medicinal changes since your last visit, if your treatment includes the application of products. This information will help us to ensure you do not suffer complications. All information will be treated in confidence but team cannot be responsible for any reactions if we have not been informed.
Age Restrictions
We welcome children to our salons, but we are unable to offer hair colouring, perms, skin tinting, waxing and facial treatments to under 16’s, regardless of parental consent.
Our Amazing Team
Pete
Store Manager & Skincare Consultant
Michelle
Store Advisor
Sarah
Salon Manager & Stylist
Paul
Stylist
Christine
Stylist
Dominique
Receptionist
Emily
Therapist
Ryleigh
Therapist
Carl
Head Podiatrist
Diane
Admin & Operations Manager
Eve
Stylist
Olivia
Stylist
Dawn
Stylist
Hunny
Therapist